JCPENNEY is currently hiring for an Omni-Channel Supervisor
As the Omni-Channel Supervisor you are accountable for driving Omni-Channel initiatives, supervising and engaging Omni-channel team training and developing associates.
Responsibilities
- Customer Service & Sales
- Greets and assists customers in finding products and partners with other team members when additional help is needed
- Models for and holds team accountable for outstanding customer service
- Supports the Manager on Duty program
- Directs customer service activities throughout the store
- Enterprise Fulfillment
- Responsible for the completion of all Ship from Store & Buy Online Pick Up in Store orders within prescribed time periods
- Achieves productivity targets by reviewing available reports and metrics to identifying opportunity items and reduce shrink
- Partners with Operations Supervisor to resolve operational concerns that impact Enterprise Fulfillment
- Conducts audits of Enterprise Fulfillment orders to ensure accuracy of orders, drive customer experience and minimize shrink
- jcp.com
- Responsible for the jcp.com Return Shipment Processes and ensures that all items are returned
- Responsible for stockroom standards for all Omni-channel processes to ensure efficient execution and a safe work environment
- Reviews available jcp.com reports and metrics to identify opportunity items and reduce shrink
- Conducts quarterly audit of jcp.com packages and takes action as needed
- Team Development
- Responsible for the completion of Omni-channel associate training and policy compliance
- Consistently provides ongoing feedback and coaching to associate
- Takes action on performance and policy issues within the team
Skills & Experience
To achieve success at JCPenney, a Omni-Channel Supervisor will possess the following:
- Work experience- Minimum of 2 years retail leadership experience
- Education- Bachelor degree or equivalent work experience
- Drives Performance – Holds self and others accountable to a higher standard to achieve results. Provides feedback, visibility and recognition to the team
- Service-Oriented- Empathetically services the needs of customers and associates; seeks to understand diverse points of view to help find the best solution
- Builds Relationships – Develops positive relationships: establishes strong networks, shows respect for different styles, and communicates effectively to a wide audiences
- Drives Change – Adapts quickly to changing situations with energy and a positive attitude
Please apply online at http://jobs.jcp.com/jobs/2592468-omni-channel-supervisor-walden-galleria