At Francesca’s, our Sales Associates are called Stylists. The successful Stylists candidate is a fashion savvy member of a Boutique Team who is motivated to provide a superior guest experience to maximize sales and profit. Under the guidance of the Boutique Leadership team, the Stylists is responsible for ensuring that sales goals are achieved by supporting and executing brand standards for our guest and team. This will include assisting with guests needs, offering product knowledge, merchandising, handling cash transactions, and maintaining a neat and visually inspiring boutique environment.
Candidates must be able to work a flexible schedule according to the needs of the business, including evenings, weekends and holidays.
Responsibilities:
Teamwork:
- Partners with Boutique Leadership Team to support company initiatives and objectives
- Contributes to a positive and professional work environment, and collaborates with all team members
- Represents francesca’s® core values, emphasizing a positive work environment that is fun and unique
- Maintains a high degree of personal integrity
- Recognizes opportunities to learn and grow, and invests in skills/experience that will help prepare him/her for the next level of responsibility
- Networks to attract the best talent
Guest Experience:
- Understands and is able to deliver “Our francesca’s® Promise” for our guests
- Proactively engages in a selling culture that focuses on building a loyal guest following through clear and positive communication
- Provides excellent customer service on the selling floor, in the fitting room and at the cash wrap
- Is able to balance our guest experience with necessary operational tasks
Visual Merchandising:
- Helps to maintain a visually inspiring boutique that is compelling to our guests at all times
- Assists in delivering our visual brand standards and presenting our unique product mix by actively working with products including: stocking, replenishing, folding, hanging, displaying and merchandising
- Proactively educates himself/herself on product knowledge, campaign promotions and merchandising standards
- Demonstrates a passion for fashion by understanding trends
Operations:
- Understands and follows all company policies and procedures
- Performs boutique opening and closing procedures
- Works effectively with team members to ensure the selling floor, cash wrap, fitting rooms and stockroom are clean and well maintained per francesca’s® standards
- Demonstrates an interest level in understanding retail sales and the relationship to inventory levels in order to assist in identifying needs with the Boutique Leadership Team
- Protects the physical assets of the boutique by participating in weekly audits, routine cycle counts and an annual physical inventory
Qualifications:
- Posess a creative flair for fashion
- Minimum 1 year experience in a specialty retail store
- Strong merchandising and visual skills
- Excellent verbal and written communication skills
- Excellent organization skills; able to execute tasks efficiently
- Proactive and creative problem solving ability
- Flexible and adaptable
- Ability to multi-task and balance multiple priorities
- Proficient computer skills
- Ability to work weekends, nights and holidays
Physical Requirements
- Ability to effectively maneuver around sales floor and stockroom, repetitive bending, prolonged standing, twisting, stooping, squatting and climbing
- Must be able to work alone
- Must be able to lift and carry up to 35 lbs