Position: Store Manager
Reports to: District Manager
General Purpose
Takes ultimate responsibility for all store functions, operations, profitability, and customer service.
Principal Duties and Responsibilities
- Directly supervises assistant store managers, selling employees, and non-selling employees.
- Administers customer service programs; monitors their implementation and usage.
- Completes all necessary paperwork for new hires. Updates employee files in a timely and accurate manner. Conducts file audits as needed. Prepares termination forms and conducts exit interviews as needed.
- Conducts employee appraisals fairly and constructively, follows all disciplinary procedures when needed, and terminates employees when necessary.
- Monitors wages and wage increases.
- Interviews and selects new employees.
- Administrates training programs for new and existing employees.
- Maintains appropriate store staffing levels by monitoring schedules, staff shortages, and customer traffic. Forecasts future staffing needs.
- Responsible for accuracy of payroll and time clock maintenance.
- Monitors store’s visual appearance and cleanliness, according to current standards.
- Monitors and implements merchandising plans.
- Sells merchandise.
- Completes all necessary paperwork in a timely and accurate manner.
- Handles negative situations effectively and appropriately.
- Enforces and abides by all Dry Goods policies and procedures.
- Functions effectively with little supervision.
- Motivates and trains staff.
Special Projects
As assigned by the Vice President.
Subordinates
- 2 Assistant Managers
- 7-15 selling employees
- 2-4 non-selling employees
Measurement of Effective Performance
Fulfills goals established by the Vice President. These goals may include areas such as:
- Sales growth
- Cost control
- Customer service level, customer feedback and recognition
- Employee turnover
- Sales associate effectiveness; CSIP report results
- Implementation of policies and procedures
Physical Demands
- Performs majority of duties standing or walking, at a minimum of 7½ hours for an 8 hour shift. Work weeks frequently exceed 40 hours.
- Sees, hears, speaks, and writes to communicate with customers, interviewees, employees, management, and merchandising staff.
- Uses hands and fingers repeatedly to operate cash register, phone system, calculator, computer, etc.
- May perform any or all physical functions performed by selling or non-selling associates when extra help is needed.
*These essential physical functions identify the major physical requirements of the job. They are not an exhaustive list of all job requirements. An employee may be called upon to perform physical actions not specifically identified in this job description.*
Cognitive Demands
General Educational Development
Reasoning: Solves problems with several abstract and concrete variables, using logical or scientific thinking.
– Interviews and selects employees.
– Evaluates store’s level of customer service.
– Evaluates employee performance and potential for
advancement. Makes promotion recommendations and decisions if needed.
– Inspects store’s visual appearance.
– Solves various general management problems as they occur.
Mathematics: Arithmetic calculations involving fractions, decimals and percentages.
– Calculates and analyzes sales performance figures, sales
goals, payroll percentages.
– Analyzes payroll percentages, sales figures, sales increases.
Language: Communicates with customers, interviewees, employees, management, merchandising staff, and various outside contact people.
– Interviews potential employees.
– Composes original correspondence.
Aptitudes
- GENERAL LEARNING ABILITY – Understands instructions, can reason and make judgments.
- VERBAL APTITUDE – Understands the meaning of words. Knows how to use language effectively.
- NUMERICAL APTITUDE – Performs arithmetic operations quickly and accurately.
- SPATIAL APTITUDE – Thinks visually to organize floor moves. Understands
how floor maps represent three-dimensional objects.
- FORM PERCEPTION – Perceives pertinent detail in objects, or in pictorial or graphic material. Inspects store for compliance with visual standards.
- CLERICAL PERCEPTION – Perceives detail in verbal or tabular material.
Interprets sales reports, productivity reports.
- COLOR DISCRIMINATION – Matches and discriminates between colors. Identifies particular colors or color combinations from memory. Perceives harmonious or contrasting color combinations.
Temperaments
- Deals well with people.
- Maintains a positive attitude.
- Attains precise goals and standards.
- Makes judgments and decisions.
- Works under specific guidelines.
- Directs or plans others’ activities.
- Performs effectively under stress.
- Performs a variety of duties.
Skills and Knowledge
- Performs all duties with customer service in mind.
- Communicates well with interviewees, customers, employees, management and merchandising staff; demonstrates good listening skills.
- Motivates self and others to perform well – individually and as a team.
- Demonstrates strong interpersonal and leadership skills.
- Demonstrates time management and organizational skills to complete tasks in a timely manner; able to delegate work when necessary.
- Prioritizes tasks, follows through on projects, meets deadlines.
- Demonstrates the ability to make sound judgments and decisions.
- Exercises discretion, and maintains confidentiality.
- Analyzes problems and offers creative solutions.
- Adapts well to a changing, sometimes stressful environment.
- Demonstrates the ability to function effectively with little supervision.
- Understands Dry Goods customer service policy and all other policies.
- Demonstrates knowledge of cash register procedures.
- Merchandising and selling experience is required.
Work Environment
- Work is performed in a store, located in a shopping mall setting.
- Majority of work is performed on the sales floor or in an office.
- Noise level fluctuates with the amount of customer traffic.
- Temperature and humidity can fluctuate in certain areas, but tend to be cool and dry.
- Environment is fast-paced, sometimes stressful.
- Floors in store are covered by tile or other hard surface materials.
Equipment
- Uses cash register, calculator, and phone system daily.
- Uses any display or cleaning equipment used by sales associates, or any merchandise transporting equipment in the store’s receiving area as necessary.
- Uses computer and computer printer daily.
- Operates store security system when opening and closing the store.
- Uses various business forms to complete customer transactions or in-store programs.
- Uses all equipment, supplies, and materials safely, according to written and verbal safety guidelines.
- Preferred Qualifications
- Previous experience is a retail supervisory position.
- Experience training, developing, and motivating retail teams.
- Demonstrated ability to manage store operations independently
* These essential job functions identify the major requirements of the job. They are not an exhaustive list of all job requirements. An employee may be called upon to perform job tasks involving physical and cognitive skills, or other skills and knowledge not specifically identified in this job description. An employee may perform job tasks in other work environments, or using equipment, supplies, and materials not specifically identified in this job description. This job description constitutes a good faith effort to describe essential job functions accurately and completely.*